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Return Policy

What items can I return or exchange?

All returns and exchanges must be in their original condition—unworn, unwashed, unaltered, undamaged, clean, and free of lint and hair. Merchandise must be in its original packaging with all tags attached or cellophane wrap/seals intact. Once any tag has been removed of an item it cannot be returned.

Items that are not eligible for return or exchange:

  • Personalized or dyed items

  • Perishables, lingerie, and personal care items including face masks.

  • Final sale items

  • Rush Orders

  • Effective 11/9/20, sales items or final sale items cannot be returned.

  • Items with any tags removed or packaging/seals opened

A valid receipt is required for all returns and exchanges.

Return Label Instructions

How do I return items purchased online?

For purchases made at syriennabridal.com, you may initiate a return for up to 7 days after you receive your merchandise for a refund in the form of your original payment minus 20% processing fee. 

Follow the instructions below to return by mail. Please be aware a $18.95 - $24.98 charge for a prepaid shipping label will be deducted from your refund. If you choose not to use the prepaid label, you may pay for the return shipping via your choice of carrier. You may also make your return, within 7 days after you receive your merchandise, at any of our U.S. stores. Your return or exchange must occur in the country where the original purchase was made.

Step 1: Submit Return Request

  1. Please create an account before placing an order, this will allow your current orders to be seen from your end.

  2. Go to Order Status and enter your order number in the subject line of your email. You can find your order number:
    a. In your confirmation email, on your shipping label receipt, or you can call us. 
    b. By logging in to your account, going into My Orders, and select the order you wish to view by clicking View Order

     

  3. Select Return Item for the item you wish to return.
    a. An item marked as Final Sale cannot be returned.
    b. Items past the 7-day return window will no longer be eligible for return. 

     

  4. Select the reason for your return and if more than 1 was purchased, the quantity you wish to return. Select Submit Return Request (RRN).
     

  5. Repeat this process if you wish to return other items.
     

  6. You will receive an email confirmation at the email address associated with the order with a Return Request Number and a return shipping label for each item you intend to return.


Step 2: Pack It Up
Please print the return label and attach it to the box with the item you are returning.

If you are returning multiple Items and notice that they are all going to the same location, you are welcome to package all of the items into 1 box with 1 return shipping label. We recommend that you write the Return Request Number for each item on the box; be sure to keep a copy of these numbers for your records. You can access your Return Request Numbers under My Returns in your account or by selecting Return's Pending when viewing your order.

Step 3: Send It Off
Once your return is properly packaged, take the package to any UPS/FEDEX/USPS location—or to the respective shipping carrier of your choice, if using your own shipping label. Be sure to keep your receipt and tracking information.

As a reminder, ship your item to us within 3 days of initiating your return request.

Step 4:  Receive Your Refund

We will inspect and process your return within 14 days. You will receive a confirmation via email when your return has been processed. A $18.95 - $24.98 will be charged for EACH prepaid return shipping label used. If more than one item is being returned, you will need a RRN for multiple items and not a single item. 

If you choose not to use the prepaid label, you may pay for return shipping via your choice of carrier and the $18.95 - $24.98 charge will not be deducted from your refund (depending on distance/location). 

Please allow up to 2 weeks for the return credit to appear on your bank/credit card statement. Credits are processed for the original cost of the merchandise plus tax—initial shipping and handling fees will not be refunded.

If an item is returned in unacceptable condition, it will be returned to your address and a refund will not be processed. You'll also received an email explaining why return and refund will not be processed. 

Have a question? Reach-us at 860-477-7769 or Syriennadesigns@gmail.com

How do I exchange items purchased online?

To complete an online order exchange, you must complete a return and place a new order of equal or greater value. Please contact us to assist you with both your return and placing your new order; 860-477-7769 Monday–Friday, 12 PM–7 PM EST.

Can I change my order?

Once your order is submitted, processing begins immediately, and we are unable to modify or cancel it. This includes changes to products, payment method, shipping address, and shipping method.

How long do I have to make an online return or exchange?

For purchases made at syrinnabridal.com, you may initiate a return for up to 7 days after you receive your merchandise for a refund in the form of your original payment.

We accept exchanges for online orders up to 7 days after receipt of merchandise in any of our U.S location.

How long do I have to return items purchased in a store?

We accept returns in our US stores up to 7 days after you receive your merchandise for a refund to the original form of payment. For purchases over $50 made with cash or debit cards not associated with VISA or MasterCard, we will issue a refund as a mailed out check in approximately 21 days. You can exchange items purchased in our U.S. up to 14 days.

How long do I have to exchange items purchased in a store?

You can exchange items purchased at any of our U.S. locations up to 14 days after receipt of merchandise. If the exchange value is greater than the original price paid, the customer will pay the difference. If the exchange value is less than the original price paid, the customer will receive the difference as a store credit.

Can I receive store credit for an online return?

We do not currently offer store or online credit for an online return; however, you may exchange an item within 7 days of receiving it. This requires a purchase of equal or greater value to be completed, either online or in a store. 

When will I receive my return refund?

We will inspect and process your return within 14 days. You will receive a confirmation via email when your return has been processed. Please allow up to two billing cycles for the return credit to appear on your credit card statement. Credits are processed for the original cost of the merchandise plus tax—initial shipping and handling fees will not be refunded.

What do I do if I receive a defective, damaged, or incorrect item?

If you receive a defective, damaged, or incorrect item, we’d like to make it right. Tell us about the issue by calling 860-477-7769 or email to myorder@syriennabridal.com within 24 days of receiving the shipment; do not submit a return request online. You will be given specific instructions on how to return the item. When you send back the item, include a note of explanation in the return box.

We'll do our best to replace defective, damaged, or incorrect items. If we cannot send a replacement, you'll be refunded the purchase price plus shipping and handling fees.

What happens if I return an item financed with Affirm?

If you finance your purchase with Affirm, your loan payment(s), including interest, may be due before Syrienna Bridal can return your order. Please note you may also not receive a refund if the item was on final sale, and you may not receive a full refund if the item was discounted with a compound. Your purchase with Affirm finance will be process as a partial refund, as Affirm is a bank and those bank fees cannot be revered. You have up to 4 days to request a Return Request Number, and 14 days to completely return the item. 

Where can I find my Return Request Number?

You can access your Return Request Numbers under My Returns in your account or by clicking Return Pending when viewing your order details.

How much does it cost to use a prepaid label for returns?

A $18.95 charge for EACH prepaid return shipping label used will be deducted from your refund.

What happens if I reject an order?

Orders are delivered from a shipping carrier USPS/UPS/FEDEX/...ETC. Once an order has been shipped, we'll keep tracking of each delivery for our records. If a customer rejects the delivery of an order, that is equal to forfeiting as in no longer necessary. Customer will not be able to request a return once an order has been rejected, order will not be reshipped to the customer, customer will have 3 business days to change their minds and pick-up the order themselves within our store location. Once three days have expired, it will be considered a lost transaction, meaning no return nor refund. 

How can I Track my package/order?

A customer will be given a delivery date for rush orders, once a delivery date has been issue, tracking is no longer necessary as we'll inform you 2-3 days prior to your delivery date that the pack will arrive on the schedule date/Tracking number will be provided. For regular order and delivery please follow the instructions that was provided on the item page concerning the duration of time before delivery.         

How often should I contact Syrienna about my order?

It is not necessary to contact us concerning your order, as we will keep you informed of every updated concerning your transaction. If you do not receive any additional emails or phone calls it is because the status has not yet changed. Please allow 24 - 48 hour for an email response, but we usually try our best to answer before that time frame. 

Is there a fee for Rush Deliveries?

All rush delivery incurs an additional fee that range for $75 - $250 depending on the item that is being ordered, or how fast the product is needed. Rush Orders are unreturnable; but can be exchanged for greater or equal value. Store credit can be issued for the appropriate reasons. 

Can I leave delivery instructions?

Yes, there's an option to leave instructions for the Carriers USPS/UPS/FEDEX...ETC to ensure that the order is delivered properly. Under "Delivery Instructions" please write down, if your entrance is complicated, you don't have elevators, live in a basement, or you live at the rare end of a house of building..etc. Let us know how to get the order to your front door. 

Do your delivery on SATURDAY's?

Most carrier will do a Saturday delivery; however, the carrier will inquire an additional fee. 

Do all your deliveries require a signature?

UPS or FEDEX usually require a signature; however, there is a signature fee of $10 - $15 from the carrier. If you have not requested a delivery signature, then a signature will not be necessary. 

Can I cancel my order once its being processed?

No, unfortunately, customer cannot cancel an order once processing has begun. Reason being it is cost effective for Syrienna to pay employees to process your request, this is considered as "man hours/processing."

How can I track a packaged from Carriers?

2- 3 days prior to your delivery date you will be provided a tracking number for convenience and the purpose of tracking the time of delivery. You'll received a link from Syrienna which you can click on to, and it will take you directly to the carrier's website. Please keep in mind once the package leaves our warehouse/store, we are no longer in control/responsible of the delivering process; however, we will keep track of delivery to make sure package has been delivered. 

Additional FAQ's coming soon!

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