Return Policy
What items can I return or exchange?
All returns and exchanges must be in their original condition—unworn, unwashed, unaltered, undamaged, clean, and free of lint and hair. Merchandise must be in its original packaging with all tags attached or cellophane wrap/seals intact. Once any tag has been removed of an item it cannot be returned.
Items that are not eligible for return or exchange:
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Personalized or dyed items
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Perishables, lingerie, and personal care items including face masks.
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Final sale items
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Effective 11/9/20, sales items or final sale items cannot be returned.
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Items with any tags removed or packaging/seals opened
A valid receipt is required for all returns and exchanges.
Return Label Instructions
How do I return items purchased online?
For purchases made at syriennabridal.com, you may initiate a return for up to 7 days after you receive your merchandise for a refund in the form of your original payment minus 20% processing fee.
Follow the instructions below to return by mail. Please be aware a $18.95 charge for a prepaid shipping label will be deducted from your refund. If you choose not to use the prepaid label, you may pay for the return shipping via your choice of carrier. You may also make your return, within 7 days after you receive your merchandise, at any of our U.S. stores. Your return or exchange must occur in the country where the original purchase was made.
Step 1: Submit Return Request
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Go to Order Status and enter your order number in the subject line of your email. You can find your order number:
a. In your confirmation email, on your shipping label receipt, or you can call us.
b. By logging in to your account, going into My Orders, and select the order you wish to view by clicking View Order
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Select Return Item for the item you wish to return.
a. An item marked as Final Sale cannot be returned.
b. Items past the 7-day return window will no longer be eligible for return.
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Select the reason for your return and if more than 1 was purchased, the quantity you wish to return. Select Submit Return Request.
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Repeat this process if you wish to return other items.
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You will receive an email confirmation at the email address associated with the order with a Return Request Number and a return shipping label for each item you intend to return.
Step 2: Pack It Up
Please print the return label and attach it to the box with the item you are returning.
If you are returning multiple Items and notice that they are all going to the same location, you are welcome to package all of the items into 1 box with 1 return shipping label. We recommend that you write the Return Request Number for each item on the box; be sure to keep a copy of these numbers for your records. You can access your Return Request Numbers under My Returns in your account or by selecting Return's Pending when viewing your order.
Step 3: Send It Off
Once your return is properly packaged, take the package to any UPS/FEDEX/USPS location—or to the respective shipping carrier of your choice, if using your own shipping label. Be sure to keep your receipt and tracking information.
As a reminder, ship your item to us within 3 days of initiating your return request.
Step 4: Receive Your Refund
We will inspect and process your return within 14 days. You will receive a confirmation via email when your return has been processed. A $18.95 will be charged for EACH prepaid return shipping label used. If more than one item is being returned, you will need a RRN for multiple items and not a single item.
If you choose not to use the prepaid label, you may pay for return shipping via your choice of carrier and the $18.95 charge will not be deducted from your refund.
Please allow up to 2 weeks for the return credit to appear on your bank/credit card statement. Credits are processed for the original cost of the merchandise plus tax—initial shipping and handling fees will not be refunded.
If an item is returned in unacceptable condition, it will be returned to your address and a refund will not be processed. You'll also received an email explaining why return and refund will not be processed.
Have a question? Reach-us at 860-477-7769 or Syriennadesigns@gmail.com
How do I exchange items purchased online?
To complete an online order exchange, you must complete a return and place a new order of equal or greater value. Please contact us to assist you with both your return and placing your new order; 860-477-7769 Monday–Friday, 12 PM–7 PM EST.
Can I change my order?
Once your order is submitted, processing begins immediately, and we are unable to modify or cancel it. This includes changes to products, payment method, shipping address, and shipping method.
How long do I have to make an online return or exchange?
For purchases made at syrinnabridal.com, you may initiate a return for up to 7 days after you receive your merchandise for a refund in the form of your original payment.
We accept exchanges for online orders up to 7 days after receipt of merchandise in any of our U.S location.
How long do I have to return items purchased in a store?
We accept returns in our US stores up to 7 days after you receive your merchandise for a refund to the original form of payment. For purchases over $50 made with cash or debit cards not associated with VISA or MasterCard, we will issue a refund as a mailed out check in approximately 21 days. You can exchange items purchased in our U.S. up to 14 days.
How long do I have to exchange items purchased in a store?
You can exchange items purchased at any of our U.S. locations up to 14 days after receipt of merchandise. If the exchange value is greater than the original price paid, the customer will pay the difference. If the exchange value is less than the original price paid, the customer will receive the difference as a store credit.
Can I receive store credit for an online return?
We do not currently offer store or online credit for an online return; however, you may exchange an item within 7 days of receiving it. This requires a purchase of equal or greater value to be completed, either online or in a store.
When will I receive my return refund?
We will inspect and process your return within 14 days. You will receive a confirmation via email when your return has been processed. Please allow up to two billing cycles for the return credit to appear on your credit card statement. Credits are processed for the original cost of the merchandise plus tax—initial shipping and handling fees will not be refunded.
What do I do if I receive a defective, damaged, or incorrect item?
If you receive a defective, damaged, or incorrect item, we’d like to make it right. Tell us about the issue by calling 860-477-7769 or email to myorder@syriennabridal.com within 24 days of receiving the shipment; do not submit a return request online. You will be given specific instructions on how to return the item. When you send back the item, include a note of explanation in the return box.
We'll do our best to replace defective, damaged, or incorrect items. If we cannot send a replacement, you'll be refunded the purchase price plus shipping and handling fees.
What happens if I return an item financed with Affirm?
If you finance your purchase with Affirm, your loan payment(s), including interest, may be due before Syrienna Bridal can return your order. Please note you may also not receive a refund if the item was on final sale, and you may not receive a full refund if the item was discounted with a compound. Your purchase with Affirm finance will be process as a partial refund, as Affirm is a bank and those bank fees cannot be revered. You have up to 4 days to request a Return Request Number, and 14 days to completely return the item.
Where can I find my Return Request Number?
You can access your Return Request Numbers under My Returns in your account or by clicking Return Pending when viewing your order details.
How much does it cost to use a prepaid label for returns?
A $18.95 charge for EACH prepaid return shipping label used will be deducted from your refund.